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{
"openapi": "3.1.0",
"info": {
"title": "Commerce Exception API",
"version": "1.0.0",
"description": "Detect and resolve order, payment, inventory, shipping and support exceptions with idempotent actions and receipts."
},
"servers": [
{
"url": "https://commerceexception-api.com"
}
],
"paths": {
"/health": {
"get": {
"summary": "Liveness and deployed version",
"operationId": "getHealth",
"security": [],
"responses": {
"200": {
"description": "Success",
"content": {
"application/json": {
"schema": {
"type": "object"
}
}
}
},
"400": {
"$ref": "#/components/responses/Error"
},
"500": {
"$ref": "#/components/responses/Error"
}
}
}
},
"/": {
"get": {
"summary": "Service index — endpoints, auth and error format",
"operationId": "get/",
"security": [],
"responses": {
"200": {
"description": "Success",
"content": {
"application/json": {
"schema": {
"type": "object"
}
}
}
},
"400": {
"$ref": "#/components/responses/Error"
},
"500": {
"$ref": "#/components/responses/Error"
}
}
}
},
"/v1/exceptions": {
"post": {
"summary": "Classify commerce exceptions and return an idempotent action plan",
"description": "Send one order's payment, fulfilment, shipping and stock state. Returns every exception found on it — duplicate captures, money held against goods that never arrived, refunds owed and never issued, oversells, unbilled remainders — each with a severity, the money it puts at issue in integer minor units, and one action to resolve it. Every action carries an idempotency key derived from the remedy rather than from the request, so replaying the same exception produces the same key and cannot refund twice. No proposed payout can ever exceed what was actually captured. Send one \"exception\" or up to 100 in \"exceptions\" — billed one unit per exception.",
"operationId": "postV1Exceptions",
"security": [
{
"apiKey": []
}
],
"responses": {
"200": {
"description": "Success",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"count": {
"type": "integer",
"description": "Exceptions resolved. Equals the units billed."
},
"actionable": {
"type": "integer",
"description": "How many need something done — anything but a lone no_action."
},
"resolutions": {
"type": "array",
"items": {
"type": "object",
"properties": {
"exceptionId": {
"type": "string"
},
"orderId": {
"type": "string"
},
"severity": {
"type": "string",
"enum": [
"critical",
"high",
"medium",
"low",
"none"
],
"description": "The highest severity across the findings."
},
"ageDays": {
"type": "integer",
"description": "Whole UTC days from placedAt to observedAt."
},
"policy": {
"type": "object",
"description": "The effective policy with every default resolved, echoed so nothing is a hidden assumption."
},
"ledger": {
"type": "object",
"description": "Every derived amount the decision rests on, in integer minor units. Published in full because a receipt nobody can recompute is not evidence.",
"properties": {
"orderedValueMinor": {
"type": "integer"
},
"shippedValueMinor": {
"type": "integer"
},
"deliveredValueMinor": {
"type": "integer"
},
"returnedValueMinor": {
"type": "integer"
},
"inTransitValueMinor": {
"type": "integer"
},
"keptValueMinor": {
"type": "integer",
"description": "Delivered and not sent back."
},
"unshippedValueMinor": {
"type": "integer"
},
"unfulfillableValueMinor": {
"type": "integer",
"description": "Unshipped units with no stock behind them."
},
"entitledToHoldMinor": {
"type": "integer",
"description": "Value of goods shipped, not returned, and not aboard a shipment that will never arrive."
},
"capturedMinor": {
"type": "integer"
},
"refundedMinor": {
"type": "integer"
},
"netCapturedMinor": {
"type": "integer",
"description": "Captured minus refunded. The most that can ever be refunded."
},
"authorizedMinor": {
"type": "integer"
},
"duplicateCaptureMinor": {
"type": "integer"
},
"overholdMinor": {
"type": "integer",
"description": "Held beyond entitledToHoldMinor. Every payout is allocated out of this, in priority order."
},
"shortfallMinor": {
"type": "integer",
"description": "Shipped beyond what was captured. Money owed to the merchant."
},
"refundCeilingMinor": {
"type": "integer",
"description": "Hard bound on everything this API will ever propose paying out. Equal to netCapturedMinor."
},
"unshippedUnits": {
"type": "integer"
},
"unrestockedUnits": {
"type": "integer"
}
}
},
"findings": {
"type": "array",
"description": "Every exception found on the order, not just the first. Sorted by severity, then by claim on the money.",
"items": {
"type": "object",
"properties": {
"type": {
"type": "string",
"description": "Stable enum — see GET /v1/exception-types."
},
"severity": {
"type": "string",
"enum": [
"critical",
"high",
"medium",
"low",
"none"
]
},
"amountMinor": {
"type": "integer",
"description": "Money this finding puts at issue, before any ceiling."
},
"units": {
"type": "integer"
},
"detail": {
"type": "string"
},
"evidence": {
"type": "array",
"items": {
"type": "string"
},
"description": "The concrete facts the classification rests on."
},
"agedUp": {
"type": "boolean",
"description": "True when age pushed the severity up one level."
}
}
}
},
"actions": {
"type": "array",
"description": "In execution order, which is also the order money was allocated. One action per finding.",
"items": {
"type": "object",
"properties": {
"kind": {
"type": "string",
"enum": [
"refund",
"recapture",
"reship",
"restock",
"credit",
"escalate",
"no_action"
]
},
"exceptionType": {
"type": "string"
},
"amountMinor": {
"type": "integer",
"description": "What actually moves, after every ceiling."
},
"claimedMinor": {
"type": "integer",
"description": "What the finding claimed before clipping."
},
"clipped": {
"type": "boolean",
"description": "True when the amount was reduced to fit money that actually exists."
},
"units": {
"type": "integer"
},
"reason": {
"type": "string",
"description": "Stable enum — branch on this, not on detail."
},
"detail": {
"type": "string"
},
"idempotencyKey": {
"type": "string",
"description": "Derived from the remedy, never from the request. Replaying the same exception yields the same key."
}
}
}
},
"totals": {
"type": "object",
"description": "recoverableMinor, refundMinor, creditMinor, escalatedPayoutMinor, recaptureMinor, pendingRecaptureMinor, restockUnits."
},
"receipt": {
"type": "object",
"description": "What was decided, on what evidence, with a SHA-256 digest over the canonical decision.",
"properties": {
"decidedAt": {
"type": "string"
},
"moneyOutMinor": {
"type": "integer",
"description": "Refunds plus credits plus escalated payouts. Never exceeds refundCeilingMinor."
},
"moneyInMinor": {
"type": "integer"
},
"evidence": {
"type": "array",
"items": {
"type": "string"
}
},
"digest": {
"type": "string"
}
}
},
"warnings": {
"type": "array",
"items": {
"type": "string"
},
"description": "Structurally valid but worth a human's attention."
}
}
}
},
"requestId": {
"type": "string"
}
}
}
}
}
},
"400": {
"$ref": "#/components/responses/Error"
},
"401": {
"$ref": "#/components/responses/Error"
},
"429": {
"$ref": "#/components/responses/Error"
},
"500": {
"$ref": "#/components/responses/Error"
}
},
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"exception": {
"type": "object",
"required": [
"exceptionId",
"orderId",
"currency",
"placedAt",
"observedAt",
"lines",
"payment"
],
"properties": {
"exceptionId": {
"type": "string",
"description": "Your ticket id. Deliberately NOT part of the idempotency key — two ticket ids for one problem are one problem."
},
"orderId": {
"type": "string",
"description": "The order the money moves against. This IS part of the idempotency key."
},
"currency": {
"type": "string",
"description": "ISO-4217. Every amount on the case is denominated in it."
},
"placedAt": {
"type": "string",
"format": "date-time",
"description": "All age and SLA arithmetic runs from here, in whole UTC days."
},
"observedAt": {
"type": "string",
"format": "date-time",
"description": "When the state below was observed. Required and never defaulted to now: every deadline is measured against it, so a replay reproduces the same verdict."
},
"orderStatus": {
"type": "string",
"enum": [
"open",
"cancelled",
"completed"
],
"description": "Defaults to \"open\". A cancelled order has no fulfilment obligation, and its in-transit goods stop counting as the merchant's to hold."
},
"lines": {
"type": "array",
"minItems": 1,
"maxItems": 500,
"items": {
"type": "object",
"required": [
"sku",
"orderedQty",
"shippedQty",
"deliveredQty",
"returnedQty",
"unitPriceMinor"
],
"properties": {
"sku": {
"type": "string"
},
"description": {
"type": "string"
},
"orderedQty": {
"type": "integer",
"minimum": 1,
"description": "Units the customer bought."
},
"shippedQty": {
"type": "integer",
"minimum": 0,
"description": "Units that have physically left. Cannot exceed orderedQty."
},
"deliveredQty": {
"type": "integer",
"minimum": 0,
"description": "Units the carrier confirmed delivered. Cannot exceed shippedQty."
},
"returnedQty": {
"type": "integer",
"minimum": 0,
"description": "Units that came back, from the customer or from the carrier. Cannot exceed shippedQty."
},
"restockedQty": {
"type": "integer",
"minimum": 0,
"description": "Returned units already back in sellable stock. Defaults to 0; the shortfall becomes a restock action."
},
"unitPriceMinor": {
"type": "integer",
"minimum": 0,
"description": "Integer minor units, in the case currency. A fractional price is rejected, not rounded."
},
"onHandQty": {
"type": "integer",
"minimum": 0,
"description": "Sellable units on hand. Without it an oversell cannot be detected and a refund cannot be upgraded to a reship — both are reported in warnings rather than guessed."
}
}
}
},
"payment": {
"type": "object",
"required": [
"capturedMinor",
"refundedMinor"
],
"properties": {
"capturedMinor": {
"type": "integer",
"minimum": 0,
"description": "Money actually taken, gross of refunds."
},
"refundedMinor": {
"type": "integer",
"minimum": 0,
"description": "Money already returned. Cannot exceed capturedMinor."
},
"authorizedMinor": {
"type": "integer",
"minimum": 0,
"description": "Authorized and NOT captured. The only headroom a recapture may use."
},
"refundableUntil": {
"type": "string",
"format": "date",
"description": "Last UTC day the processor accepts a refund. Past it, money owed becomes store credit instead."
},
"charges": {
"type": "array",
"maxItems": 500,
"items": {
"type": "object",
"required": [
"chargeId",
"amountMinor",
"capturedAt",
"status"
],
"properties": {
"chargeId": {
"type": "string"
},
"amountMinor": {
"type": "integer",
"minimum": 0
},
"capturedAt": {
"type": "string",
"format": "date-time",
"description": "Minute-granular. Duplicate detection compares these directly."
},
"status": {
"type": "string",
"enum": [
"captured",
"authorized",
"refunded",
"voided",
"failed"
],
"description": "Only \"captured\" charges hold money and only they can be duplicates."
},
"currency": {
"type": "string",
"description": "Optional. Must equal the case currency; a charge in another currency is rejected rather than converted."
}
}
},
"description": "Needed for duplicate-charge detection. Without it that check is skipped and a warning says so."
}
}
},
"shipment": {
"type": "object",
"required": [
"status"
],
"properties": {
"status": {
"type": "string",
"enum": [
"not_shipped",
"in_transit",
"delivered",
"lost",
"returned_to_sender"
]
},
"carrier": {
"type": "string"
},
"trackingId": {
"type": "string"
},
"lastScanAt": {
"type": "string",
"format": "date-time",
"description": "Silence for transitStaleDays is treated as lost."
},
"promisedBy": {
"type": "string",
"format": "date",
"description": "The delivery date promised to the customer."
}
}
},
"policy": {
"type": "object",
"properties": {
"fulfilmentSlaDays": {
"type": "integer",
"minimum": 0,
"maximum": 365,
"description": "Whole days before \"captured but nothing shipped\" is an exception. Default 3."
},
"transitStaleDays": {
"type": "integer",
"minimum": 1,
"maximum": 365,
"description": "Whole days of carrier silence before an in-transit shipment counts as lost. Default 10."
},
"duplicateWindowMinutes": {
"type": "integer",
"minimum": 0,
"maximum": 10080,
"description": "Two identical captures inside this window are a duplicate. Default 60."
},
"escalateAfterDays": {
"type": "integer",
"minimum": 0,
"maximum": 3650,
"description": "An exception older than this in whole days is raised one severity level. Default 14."
},
"autoRefundCapMinor": {
"type": "integer",
"minimum": 0,
"description": "Largest payout proposed automatically. Above it the action becomes \"escalate\" carrying the proposed amount. No default — unset means no cap."
}
}
},
"metadata": {
"type": "object"
}
}
},
"exceptions": {
"type": "array",
"minItems": 1,
"maxItems": 100,
"items": {
"type": "object",
"required": [
"exceptionId",
"orderId",
"currency",
"placedAt",
"observedAt",
"lines",
"payment"
],
"properties": {
"exceptionId": {
"type": "string",
"description": "Your ticket id. Deliberately NOT part of the idempotency key — two ticket ids for one problem are one problem."
},
"orderId": {
"type": "string",
"description": "The order the money moves against. This IS part of the idempotency key."
},
"currency": {
"type": "string",
"description": "ISO-4217. Every amount on the case is denominated in it."
},
"placedAt": {
"type": "string",
"format": "date-time",
"description": "All age and SLA arithmetic runs from here, in whole UTC days."
},
"observedAt": {
"type": "string",
"format": "date-time",
"description": "When the state below was observed. Required and never defaulted to now: every deadline is measured against it, so a replay reproduces the same verdict."
},
"orderStatus": {
"type": "string",
"enum": [
"open",
"cancelled",
"completed"
],
"description": "Defaults to \"open\". A cancelled order has no fulfilment obligation, and its in-transit goods stop counting as the merchant's to hold."
},
"lines": {
"type": "array",
"minItems": 1,
"maxItems": 500,
"items": {
"type": "object",
"required": [
"sku",
"orderedQty",
"shippedQty",
"deliveredQty",
"returnedQty",
"unitPriceMinor"
],
"properties": {
"sku": {
"type": "string"
},
"description": {
"type": "string"
},
"orderedQty": {
"type": "integer",
"minimum": 1,
"description": "Units the customer bought."
},
"shippedQty": {
"type": "integer",
"minimum": 0,
"description": "Units that have physically left. Cannot exceed orderedQty."
},
"deliveredQty": {
"type": "integer",
"minimum": 0,
"description": "Units the carrier confirmed delivered. Cannot exceed shippedQty."
},
"returnedQty": {
"type": "integer",
"minimum": 0,
"description": "Units that came back, from the customer or from the carrier. Cannot exceed shippedQty."
},
"restockedQty": {
"type": "integer",
"minimum": 0,
"description": "Returned units already back in sellable stock. Defaults to 0; the shortfall becomes a restock action."
},
"unitPriceMinor": {
"type": "integer",
"minimum": 0,
"description": "Integer minor units, in the case currency. A fractional price is rejected, not rounded."
},
"onHandQty": {
"type": "integer",
"minimum": 0,
"description": "Sellable units on hand. Without it an oversell cannot be detected and a refund cannot be upgraded to a reship — both are reported in warnings rather than guessed."
}
}
}
},
"payment": {
"type": "object",
"required": [
"capturedMinor",
"refundedMinor"
],
"properties": {
"capturedMinor": {
"type": "integer",
"minimum": 0,
"description": "Money actually taken, gross of refunds."
},
"refundedMinor": {
"type": "integer",
"minimum": 0,
"description": "Money already returned. Cannot exceed capturedMinor."
},
"authorizedMinor": {
"type": "integer",
"minimum": 0,
"description": "Authorized and NOT captured. The only headroom a recapture may use."
},
"refundableUntil": {
"type": "string",
"format": "date",
"description": "Last UTC day the processor accepts a refund. Past it, money owed becomes store credit instead."
},
"charges": {
"type": "array",
"maxItems": 500,
"items": {
"type": "object",
"required": [
"chargeId",
"amountMinor",
"capturedAt",
"status"
],
"properties": {
"chargeId": {
"type": "string"
},
"amountMinor": {
"type": "integer",
"minimum": 0
},
"capturedAt": {
"type": "string",
"format": "date-time",
"description": "Minute-granular. Duplicate detection compares these directly."
},
"status": {
"type": "string",
"enum": [
"captured",
"authorized",
"refunded",
"voided",
"failed"
],
"description": "Only \"captured\" charges hold money and only they can be duplicates."
},
"currency": {
"type": "string",
"description": "Optional. Must equal the case currency; a charge in another currency is rejected rather than converted."
}
}
},
"description": "Needed for duplicate-charge detection. Without it that check is skipped and a warning says so."
}
}
},
"shipment": {
"type": "object",
"required": [
"status"
],
"properties": {
"status": {
"type": "string",
"enum": [
"not_shipped",
"in_transit",
"delivered",
"lost",
"returned_to_sender"
]
},
"carrier": {
"type": "string"
},
"trackingId": {
"type": "string"
},
"lastScanAt": {
"type": "string",
"format": "date-time",
"description": "Silence for transitStaleDays is treated as lost."
},
"promisedBy": {
"type": "string",
"format": "date",
"description": "The delivery date promised to the customer."
}
}
},
"policy": {
"type": "object",
"properties": {
"fulfilmentSlaDays": {
"type": "integer",
"minimum": 0,
"maximum": 365,
"description": "Whole days before \"captured but nothing shipped\" is an exception. Default 3."
},
"transitStaleDays": {
"type": "integer",
"minimum": 1,
"maximum": 365,
"description": "Whole days of carrier silence before an in-transit shipment counts as lost. Default 10."
},
"duplicateWindowMinutes": {
"type": "integer",
"minimum": 0,
"maximum": 10080,
"description": "Two identical captures inside this window are a duplicate. Default 60."
},
"escalateAfterDays": {
"type": "integer",
"minimum": 0,
"maximum": 3650,
"description": "An exception older than this in whole days is raised one severity level. Default 14."
},
"autoRefundCapMinor": {
"type": "integer",
"minimum": 0,
"description": "Largest payout proposed automatically. Above it the action becomes \"escalate\" carrying the proposed amount. No default — unset means no cap."
}
}
},
"metadata": {
"type": "object"
}
}
}
}
}
},
"example": {
"exception": {
"exceptionId": "case_88213",
"orderId": "SO-90417",
"currency": "USD",
"placedAt": "2026-03-02T00:00:00Z",
"observedAt": "2026-03-21T00:00:00Z",
"orderStatus": "open",
"lines": [
{
"sku": "KB-88",
"description": "Mechanical keyboard",
"orderedQty": 2,
"shippedQty": 2,
"deliveredQty": 0,
"returnedQty": 0,
"unitPriceMinor": 8900,
"onHandQty": 0
},
{
"sku": "CBL-2M",
"description": "USB-C cable 2m",
"orderedQty": 1,
"shippedQty": 1,
"deliveredQty": 1,
"returnedQty": 0,
"unitPriceMinor": 1900,
"onHandQty": 40
}
],
"payment": {
"capturedMinor": 39400,
"refundedMinor": 0,
"authorizedMinor": 0,
"charges": [
{
"chargeId": "ch_A1",
"amountMinor": 19700,
"capturedAt": "2026-03-02T10:14:00Z",
"status": "captured"
},
{
"chargeId": "ch_A2",
"amountMinor": 19700,
"capturedAt": "2026-03-02T10:17:00Z",
"status": "captured"
}
]
},
"shipment": {
"status": "lost",
"carrier": "UPS",
"trackingId": "1Z-4471",
"lastScanAt": "2026-03-06T02:00:00Z",
"promisedBy": "2026-03-09"
}
}
}
}
}
},
"x-quota-cost": 0
}
},
"/v1/demo/resolve": {
"post": {
"summary": "Public demo — resolve one exception without a key",
"description": "The real engine, capped at one exception with 10 order lines and 10 charges. Nothing is stored and nothing is metered.",
"operationId": "postV1DemoResolve",
"security": [],
"responses": {
"200": {
"description": "Success",
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"resolution": {
"type": "object",
"properties": {
"exceptionId": {
"type": "string"
},
"orderId": {
"type": "string"
},
"severity": {
"type": "string",
"enum": [
"critical",
"high",
"medium",
"low",
"none"
],
"description": "The highest severity across the findings."
},
"ageDays": {
"type": "integer",
"description": "Whole UTC days from placedAt to observedAt."
},
"policy": {
"type": "object",
"description": "The effective policy with every default resolved, echoed so nothing is a hidden assumption."
},
"ledger": {
"type": "object",
"description": "Every derived amount the decision rests on, in integer minor units. Published in full because a receipt nobody can recompute is not evidence.",
"properties": {
"orderedValueMinor": {
"type": "integer"
},
"shippedValueMinor": {
"type": "integer"
},
"deliveredValueMinor": {
"type": "integer"
},
"returnedValueMinor": {
"type": "integer"
},
"inTransitValueMinor": {
"type": "integer"
},
"keptValueMinor": {
"type": "integer",
"description": "Delivered and not sent back."
},
"unshippedValueMinor": {
"type": "integer"
},
"unfulfillableValueMinor": {
"type": "integer",
"description": "Unshipped units with no stock behind them."
},
"entitledToHoldMinor": {
"type": "integer",
"description": "Value of goods shipped, not returned, and not aboard a shipment that will never arrive."
},
"capturedMinor": {
"type": "integer"
},
"refundedMinor": {
"type": "integer"
},
"netCapturedMinor": {
"type": "integer",
"description": "Captured minus refunded. The most that can ever be refunded."