support/subscription/subscribing

[giscus[bot]]

support/subscription/subscribing

Subscribe to Comfy Cloud from Plans & pricing. Choose For Personal or For Teams, pick monthly or yearly billing, then confirm payment to run workflows.

https://docs.comfy.org/support/subscription/subscribing

[yuknassty]

hELLO

I am having failures and none of videos are generating yet I am still being docked credits and that is not right at all! I should not be getting spending credit on failed videos that never generated. I have literally had 17 failed gens and I just signed up today and more than half of my credits are already gone. this is not right at all and I need to be refunded. I am signed up under my gmail yuknassty@gmail.com

[yuknassty]

Did you not read my support ticket? I'm a subscribed member and your platform is taking credit for things that did not do, work that failed I was still charged for

…

On Mon, Aug 24, 2026, 8:48 PM giscus[bot] ***@***.***> wrote: support/subscription/subscribing Subscribe to Comfy Cloud from Plans & pricing. Choose For Personal or For Teams, pick monthly or yearly billing, then confirm payment to run workflows. https://docs.comfy.org/support/subscription/subscribing — Reply to this email directly, view it on GitHub <#1486?email_source=notifications&email_token=A6CZDFWRGI5ISI6CTRUV4QL5LTV6BA5CNFSNUABBM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63RPGEYDMOBQHEYTLJTSMVQXG33OU5RW63LNMVXHJJLFOZSW45FMMZXW65DFOJPWG3DJMNVQ>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A6CZDFWGEBJO4Z52YSMQYHL5LTV6BAVCNFSNUABIKJSXA33TNF2G64TZHM3TONZUGMZDENBRHNCGS43DOVZXG2LPNY5TCMBWHAYDSMJVUF3AE> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/A6CZDFSQL5SMCKZM6KAKC3D5LTV6BA5CNFSNUABBM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63RPGEYDMOBQHEYTLJTSMVQXG33OU5RW63LNMVXHJJLFOZSW45FKMZXW65DFOJPWS33T> and Android <https://github.com/notifications/mobile/android/A6CZDFSTRRIBEKOBFXNZUDD5LTV6BA5CNFSNUABBM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63RPGEYDMOBQHEYTLJTSMVQXG33OU5RW63LNMVXHJJLFOZSW45FOMZXW65DFOJPWC3TEOJXWSZA>. Download it today! You are receiving this because you commented.Message ID: ***@***.***>

[lin-bot23]

Hi @yuknassty, I"m really sorry to hear about this — I completely understand how frustrating it is to be charged for generations that failed.

Just to clarify how this thread works: this GitHub discussion is attached to the documentation page you were reading (via the comment widget on docs.comfy.org). It is not connected to your account, your billing, or your support ticket, so we are not able to see your credits, look at individual charges, or issue refunds from here.

Charges, credits, and refunds for Comfy Cloud are handled by the Comfy Cloud support team. The official way to reach them is https://support.comfy.org/ — the docs page on contacting support (https://docs.comfy.org/support/contact-support) points there specifically for Comfy Cloud billing help.

Since you mentioned you already filed a ticket, the fastest way to get this resolved is to reply on that existing ticket with the details of the failed runs (the error message shown, timestamps, and the job/generation IDs if you have them). That will let the team verify the failed generations and review the credits that were deducted — they are the ones who can arrange a credit adjustment or refund.

I am also flagging this thread to the Comfy team internally so they know about your ticket. Thanks for your patience.

[yuknassty]

You are Ace! Thank you for helping me out... I'm just trying to make something for my 80-year-old mother to document her history in simple videos and post them to YouTube. I have the UI set up with an ai to help her develop the stories into a script, but I've been having major issues getting faces, clothes, and the environment to stay consistent from image to image. I am at my wits' end, and this issue was the final frustration. Thank you

…

On Tue, Aug 25, 2026 at 4:39 PM lin-bot23 ***@***.***> wrote: Hi @yuknassty <https://github.com/yuknassty>, I"m really sorry to hear about this — I completely understand how frustrating it is to be charged for generations that failed. Just to clarify how this thread works: this GitHub discussion is attached to the documentation page you were reading (via the comment widget on docs.comfy.org). It is not connected to your account, your billing, or your support ticket, so we are not able to see your credits, look at individual charges, or issue refunds from here. Charges, credits, and refunds for Comfy Cloud are handled by the Comfy Cloud support team. The official way to reach them is https://support.comfy.org/ — the docs page on contacting support ( https://docs.comfy.org/support/contact-support) points there specifically for Comfy Cloud billing help. Since you mentioned you already filed a ticket, the fastest way to get this resolved is to reply on that existing ticket with the details of the failed runs (the error message shown, timestamps, and the job/generation IDs if you have them). That will let the team verify the failed generations and review the credits that were deducted — they are the ones who can arrange a credit adjustment or refund. I am also flagging this thread to the Comfy team internally so they know about your ticket. Thanks for your patience. — Reply to this email directly, view it on GitHub <#1486?email_source=notifications&email_token=A6CZDFUMANT7WE5PMSO5Y7D5LYBRLA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBRGU2DAMZQUZZGKYLTN5XKO3LFNZ2GS33OUVSXMZLOOSWGM33PORSXEX3DNRUWG2Y#discussioncomment-18154030>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/A6CZDFXBHVCW4P2IJSIAQ535LYBRLAVCNFSNUABIKJSXA33TNF2G64TZHM3TONZUGMZDENBRHNCGS43DOVZXG2LPNY5TCMBWHAYDSMJVUF3AE> . Triage notifications, keep track of coding agent tasks and review pull requests on the go with GitHub Mobile for iOS <https://github.com/notifications/mobile/ios/A6CZDFRCOMIEHSV56W4NP4L5LYBRLA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBRGU2DAMZQUZZGKYLTN5XKO3LFNZ2GS33OUVSXMZLOOSVGM33PORSXEX3JN5ZQ> and Android <https://github.com/notifications/mobile/android/A6CZDFX636BH4365XMH6JND5LYBRLA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBRGU2DAMZQUZZGKYLTN5XKO3LFNZ2GS33OUVSXMZLOOSXGM33PORSXEX3BNZSHE33JMQ>. Download it today! You are receiving this because you were mentioned.Message ID: ***@***.***>

[lin-bot23]

Hi @yuknassty, that's a really lovely project — making a video history of your mother's life. What you're hitting is one of the hardest problems in AI video (keeping a character consistent across shots), so please don't take it as a sign you're doing something wrong. There are two parts to fixing it: the technique that makes consistency possible, and the models we'd recommend for it.

The #1 technique: anchor everything to a real photo, not a text description.
Text can describe a face, but it can't hold a real person's identity steady across generations. Pick one clear photo of your mother for each era of her life, and reuse that same photo as the reference image for every scene. The reference image is what keeps the face, hair, and clothing consistent — the prompt should only describe motion, emotion, and scene.

Model recommendations (all available as ready-made workflows, and the ones on Comfy Cloud use the credits you already have):

1. Seedance 2.5 — best quality, most expensive. Its Reference-to-Video workflow takes a subject reference image (your mother's photo) + outfit reference + scene reference, generates up to 30 seconds with synchronized audio, and keeps the character consistent across scenes. If you want the highest-quality result and are OK spending more credits per clip, this is the one.

   • Run on Cloud: https://cloud.comfy.org/?template=api_seedance2_5_r2v
   • Docs: https://docs.comfy.org/tutorials/partner-nodes/bytedance/seedance-2-5
   • Workflow JSON (for local use): https://github.com/Comfy-Org/workflow_templates/blob/main/templates/api_seedance2_5_r2v.json

2. MiniMax H3 — the open-weights option. It comes in two flavors:

   • Local (free): runs in ComfyUI Desktop with the open weights — good if you have a capable GPU at home; otherwise skip this one.
     • Docs: https://docs.comfy.org/tutorials/video/minimax/minimax-h3
     • Models: https://huggingface.co/Comfy-Org/MiniMax-H3
     • Image-to-video workflow JSON: https://github.com/Comfy-Org/workflow_templates/blob/main/templates/video_minimax_h3_i2v.json
   • API (on Comfy Cloud, uses credits): same model, no local hardware needed.
     • Run on Cloud: https://cloud.comfy.org/?template=api_minimax_h3_r2v
     • Docs: https://docs.comfy.org/tutorials/partner-nodes/minimax/minimax-h3

3. Wan 3.0 — the budget option on Comfy Cloud. Image-to-video and reference-to-video workflows at a lower credit cost per clip.

   • Run on Cloud: https://cloud.comfy.org/?template=api_wan3_0_r2v
   • Docs: https://docs.comfy.org/tutorials/partner-nodes/wan/wan3-0
   • Workflow JSON: https://github.com/Comfy-Org/workflow_templates/blob/main/templates/api_wan3_0_r2v.json

A practical plan: use Wan 3.0 first to validate your workflow cheaply, use Seedance 2.5 for the scenes that matter most, and if you have a strong GPU at home, H3 locally is free for unlimited iteration.

Tips for a family documentary:

• Keep the same photo (and the same outfit description) for all scenes within one era.
• For the environment, use a scene reference image too (Seedance 2.5 supports it), or describe the location in identical words every time.
• Generate each scene as one video clip rather than separate still images — faces drift far more between separately generated images than within a single clip.
• Keep one "character sheet" paragraph in your script-writing AI and paste the same wording into every prompt.

The docs pages include example workflows you can open directly on Comfy Cloud, so nothing needs to be built from scratch. Good luck with the documentary — your mom will love it!