AdGuard VPN notification icon disappears after some hours, but remains connected to the server

[phre2]

Please answer the following questions for yourself before submitting an issue.

• I checked the knowledge base and found no answer
• I checked to make sure that this issue has not already been filed

AdGuard VPN version

2.16.4

Operating mode

Integration with AdGuard

Which DNS server do you use?

AdGuard DNS Non-filtering

DNS protocol

Regular

Custom DNS

No response

Environment

- OS:HyperOS 2.0.16.0 / Android 14
- Device: Redmi Note 12 Pro+ 5G

Root access

• yes, I have it

Issue Details

Steps to reproduce:

1. Being connected to a server
2. Usually happens overnight, when I don't use my phone, but happened during daytime as well.
3. Usually happens when connected to a more stable network as WiFi, happens rarely when connected to mobile data, because is less stable and sometimes it restart the connection
4. When I wake up the notification AdGuard VPN icon is gone, but the standard AdGuard notification is still there. But if I open AdGuard VPN I can see it's still connected to the server.
5. If I change from WiFi to mobile (or viceversa) or if I manually disconnect from the current server and reconnect, the icon reappears

Expected Behavior

The notification icon remains visible until a kill or close the app.

Actual Behavior

The notification icon disappears after some hours and you have to change network or reconnect to the server to make it reappears

Screenshots

Screenshot 1

Additional Information

I saw there's a bug #687 where the user says his icon turns from green to white, so maybe my icon turns from white to transparent?

I collected log this morning after I woke up, extended for VPN, regular for AdGuard and bug report for Android. Tell me if you need them.

[ESurina]

In order to troubleshoot this issue, we need to get your application logs.

Here's what we need you to do:

Send this file to qa@adguard.com:
- include [android] keyword and 691 in the subject of your email
- specify the exact time when the issue occurred

[phre2]

@ESurina logs sent, but can't tell the exact time since I was sleeping. I'd say between 2 AM and 10 AM

[ESurina]

Thank you, we will look into this issue and get back to you with an update.

[ESurina]

The next time this issue occurs, could you please pull down the notification shade and take a screenshot? If a VPN notification appears there, please clear a few other notifications, collapse the shade, and let us know if the VPN icon remains visible afterwards.

[phre2]

@ESurina I'll do a video as soon as it happens again