IT Support · Product Support · Technical Operations
Computer Engineer based in Montevideo, Uruguay, with experience across service desk, technical and product support, product ownership, and remote IT operations. I focus on methodical troubleshooting, incident resolution, clear documentation, and practical workflow improvement.
Portfolio · Resume (PDF) · LinkedIn · Email
- Currently: Remote software development and technical support at RyC Consultores (Colombia)
- Open to: IT Support, Technical Support, Product Support, Application Support, Service Desk, and Technical Operations
- Languages: Spanish (native), English (advanced / First Certificate), Portuguese (basic)
Technical Support · Service Desk · Product Support · Troubleshooting · Windows · Linux · Python · Git · GitHub Actions · JavaScript · Google Apps Script · APIs · Technical Documentation · Agile / Scrum
Functional local desktop MVP for redundant X/A/B data ingest and integrity verification. Built with Python and Tkinter, with SHA-256 hashing, manifests, human-readable reports, and pytest coverage. Designed as a non-destructive workflow that never formats, deletes, or modifies the original source.
Bilingual technical portfolio with verified professional experience, public projects, and downloadable resumes for IT Support, Product Support, Service Desk, and Technical Operations roles.
Public companion web and operational tooling for a self-hosted Foundry VTT environment, including separate desktop and mobile views, optional Google Sheets and Apps Script synchronization, and fail-closed remote state handling.
Archived operations platform that centralized weather information, mobility planning, documentation, and technical tools. The project used Python and GitHub Actions; personal data and live operational automations were removed after the production closed.
- Active technical work: MENELAO, Foundry companion tools, and the bilingual IT portfolio.
- Professional audiovisual work: Audiovisual portfolio and Nadie te dijo que iba a ser así.
- Historical production archives: Jona Logística, Jona Ensayos, Jona Producción, and Scouting La Paz / Las Piedras. These are preserved as documentation and have no live operational workflows.
- Implementation fork: gualichx-webV2 is an earlier implementation variant; the canonical project is maintained in its upstream repository.
- RyC Consultores: Software Development & Technical Support — remote
- Alorica: Agent / IT Specialist — 2024–2025
- Tata Consultancy Services: Help Desk Agent / Product Specialist — 2023–2024
- Tradehelm: Product Owner — 2016–2018
- Sabre Uruguay: Agent / Product Representative / Product Specialist — 2012–2015