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locked account after failed login #803

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locked account after failed login #803

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locked account after failed login
alex-cit Aug 10, 2026
04a691b
remove pic
alex-cit Aug 17, 2026
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6 changes: 6 additions & 0 deletions src/manage/account/index.md
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Expand Up @@ -86,3 +86,9 @@ Check your spam folder if the email with password reset link does not appear in
If that's not the case, please contact <MerginMapsEmail id="support" /> to resolve this issue.
:::

## Locked account after failed login
To protect against brute-force password guessing, <MainPlatformName /> temporarily locks your account after 5 unsuccessful sign-in attempts.

If this happens, you will receive an email with a link to restore your account.

The account is locked for 5 minutes initially. However, if incorrect credentials are entered repeatedly after the account is restored, it will be locked for 1 hour.
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