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Achievement: YOLOAchievement: Pair ExtraordinaireAchievement: Pull Shark

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arnantoakbar/README.md

An IC product builder who improves large-scale operations through automation and systems with 14+ years of experience in Product, Tech, and Customer Service platforms

💫 About Me

I’m a Senior Product Manager with 14+ years of experience building and scaling internal platforms, automation tooling, and enterprise CRM systems across Southeast Asia. I specialize in translating complex operations into scalable product solutions that improve customer support workflows, reduce costs, and deliver measurable efficiency gains.

My experience spans:

  • Internal tooling & automation: building AI-assisted workflows, routing engines, and custom platform extensions
  • CRM & support ecosystems: owning Salesforce Service Cloud and related systems
  • Operational impact: delivering multi-million dollar cost savings and operational efficiency improvements across multi-country operations

I focus on hands-on impact, solving systemic ops problems with data-driven solutions and technical fluency, without managing large teams. I’m actively exploring IC roles in platform products, internal tools, automation, and operations systems where I can bring strategic insight and execution strength.

✨ Experience

  • Senior Product Manager at GoTo Group (7 years) | 2018 - 2025
  • Head of Service Excellence Product at GoTo Group (2 years) | 2016 - 2018
  • Digital Care Experience Analyst at XLSMART (1 year) | 2015 - 2016
  • Customer Experience Helpdesk Officer at XLSMART (2 years) | 2014 - 2015
  • Software Engineer of Enterprise Application Support at Bakrie Telecom (2 years) | 2012 - 2014
  • Web Developer Intern at Telkom Indonesia | 2009

🌐 Socials:

Facebook Instagram LinkedIn TikTok X YouTube

💻 Tech Stack:

HTML5 PHP Python Markdown JavaScript CSS3 Netlify Google Cloud Bootstrap Code-Igniter jQuery WordPress Apache Supabase Postgres MySQL Adobe After Effects Adobe Lightroom Adobe Illustrator Adobe Photoshop Adobe Premiere Pro Affinity Photo Affinity Designer Figma Canva GitHub Git Docker Confluence Grafana Notion Postman Trello OpenSea Jira

📊 GitHub Stats:




💰 You can help me by Donating

PayPal

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    # LLM Wiki
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    A pattern for building personal knowledge bases using LLMs.
    
              
    
              
    
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        My github home page
      
    

      
    
      
    
    
    
  
    

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