IT Infrastructure & Support Lead · Joinville, SC, Brazil
I reduced my team's operational workload for a specific activity by approximately 83% through end-to-end automation - the equivalent of freeing up one FTE. Technical Support Lead with hands-on experience in hybrid Microsoft environments: Active Directory, Entra ID, Microsoft 365, FortiGate firewalls, and ITIL4-structured ITSM. Currently exploring a transition toward Cybersecurity (SOC/DFIR/GRC) — hands-on with SIEM (Wazuh) incident investigation and studying MITRE ATT&CK / NIST SP 800-61. Pursuing AZ-104 Azure Administrator certification. GCP fundamentals studied - Associate certification planned.
Infrastructure & Identity
-0078D4?style=flat&logo=microsoftazure&logoColor=white){kind=icon}
Microsoft 365 & Security
Security & Detection
-004494?style=flat){kind=icon}
Networking & Security
Monitoring & ITSM
-4DAA4F?style=flat){kind=icon}
Automation & Scripting
Systems & Cloud
-0078D4?style=flat&logo=microsoftazure&logoColor=white){kind=icon}
- ☁️ Studying for AZ-104 Azure Administrator Associate
- 🔐 Studying Cybersecurity fundamentals (MITRE ATT&CK, NIST SP 800-61) and building a personal hardening/monitoring lab
- 🤖 Building
remote-support-botin Go
Dedicated Arch Linux environment as a security lab: firewalld, fail2ban with exponential backoff, AppArmor, and a Wazuh agent reporting to an Oracle Cloud instance.
Tooling: Lynis (auditing/hardening) · AIDE (file integrity) · osquery (system monitoring)
🤖 remote-support-bot · Go · In development
Corporate helpdesk bot delivered via WhatsApp, built in Go as a multi-package project and deployed via systemd on a Linux VM.
Integrations: Active Directory (LDAPS) · FortiGate REST API · GLPI · Microsoft Teams (Adaptive Cards) · PostgreSQL
Features: Multi-state conversation management · Human agent handoff · Automated CSAT surveys via GLPI
⚙️ WhatsApp-AccessSync · PowerShell · Production
Synchronizes WhatsApp access across Active Directory groups and FortiGate firewalls based on real-time Okto API status.
Integrations: Active Directory (LDAP) · FortiGate REST API (multi-site) · third-party API
Features: Profile-based group classification · AES-256 encrypted credentials · Delta audit (JSON) · Multi-site firewall deauth · Structured logging by category · Achieved ~83% reduction in operational workload (1 FTE equivalent)
Open to infrastructure, cloud operations, and technical support roles — and exploring opportunities in Cybersecurity (SOC / DFIR / GRC).