IT operations platform with AI-powered insights, real-time collaboration, and many integrations. Built with Next.js, React, TypeScript, and Supabase.
8 hands-on ITIL 4 Foundation labs covering service management, value co-creation, utility, warranty, guiding principles, four dimensions, service value system, service value chain, incident management, problem management, service requests, change enablement, service levels, continual improvement, and exam readiness.
ServiceNow AI Problem RCA Assistant that analyzes recurring incidents, identifies probable root causes, and recommends evidence, workarounds, known errors, and permanent fixes.
WSQ DevOps Foundation Training (TGS-2024049184): a 2-day course with 8 hands-on R labs on problem management, DORA metrics, reliability and security.
End-to-end IT problem management analysis of 20,769 real ServiceNow incidents using MySQL, Python and Power BI. Finds recurring problems, assigns owners and fixes, and defines KPIs to prove they worked. Includes a data-quality bug that changed SLA breach from 16.9% to 39.4%.
ITIL-aligned service operations, incident command, CMDB, SLOs, error budgets, and reliability engineering.
Query ServiceNow REST APIs using an SSO browser session — no API user, OAuth client, or password
Kepner-Tregoe ServiceNow apps for Advanced Incident Management, Advanced Problem Management (RCA), and Advanced Case Management, with installation packages, documentation, and reference data.
ITSM Workflow Intelligence Tool — structured incident, change and service review guidance. Single HTML file, zero dependencies, works offline. Built from 22 years in FCA-regulated financial services.
A practical guide to enterprise application support, L2/L3 production support, incident management, troubleshooting, release management, and operational best practices.
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